frequently asked questions

  • Will my insurance company reimburse me for my visits?

    Yes, most insurance companies cover Naturopathic Physician visits. However, it does depend on your insurance plan. You can check with your medical insurance company for coverage. We are pleased to supply you with a medical receipt with the appropriate information for reimbursement with your insurance company.

  • Can I use my FSA/HSA to pay for services?

    Yes, we accept FSA and HSA as payment. You can add your FSA/HSA card during the scheduling process before your initial visit. We also accept cash, checks, and all major credit cards.

  • Will my medical insurance pay for my labs?

    Although we do not directly accept insurance, we send conventional blood work to a lab that will file with your insurance company. The costs of integrative labs vary and will be discussed with you at the time of your visit. We have affordable in-house testing rates if lab companies do not accept your insurance or you do not have insurance coverage.

  • Does Dr. Lisa Gengo replace my primary care physician?

    We understand that some patients may already have a primary care physician, while others may be navigating the process of selecting one. We require all new patients to have a primary care physician to cover emergencies, routine care, and screenings.


  • What is your cancellation policy?

    We offer a 2-business day cancellation policy. You will not be charged for canceled, rescheduled, or missed appointments if you give two business days' notice. We ask that you respect the physician's time, just as the physician will respect your time. If you miss your appointment, you will be charged $150.

  • Are COVID safety precautions being taken?

    According to Connecticut State Law and the CDC guidelines, we have increased the time between services to ensure spaces are cleaned and disinfected.

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